Boarding Frequently Asked Questions

Summary

We care for dogs of a variety of behavioral statuses including dogs that don't care for other dogs. Therefore, all dogs are on a rotation schedule from early morning to later evening. Dogs have multiple opportunities throughout the day for exercise, socialization, and potty. During their rotations they have access to the fenced yard and main level of the home where no dogs are housed. Rotation duration depends on each dog's specific stimulation and exercise needs, their age, and personality. On their off times while other dogs need to be serviced, they relax in their oversized crate or full size 5 foot by 5 foot, ceiling height kennel with comfortable bedding, a safe toy, and water. 

We also leverage downtime by feeding in their crate and providing enrichment snacks to occupy their time. All our guests use such time to nap as well as dogs will sleep more than humans which is evident through our observations of our guests during their downtimes. Without several opportunities to rest, dogs may become stressed or agitated (see link below). We do put social dogs together in groups but are very selective with putting dogs together. We only put dogs together when they truly enjoy each other's company for safety reasons and to preserve guests' mental and emotional health. During busier days staff assist in running multiple rotations of single or social groups of dogs concurrently. 

Detail

Boarding dogs sleep overnight in their crate or kennel with plenty of comfortable bedding and water. (Daycare dogs are integrated into rotations when they arrive. Drop offs/pick ups begin as early as 6am.) Quick potty rounds are conducted between 6-7:30am and breakfast is served in their crate or kennel. Based on each dog's preference and comfort levels, they may be fed meals via a form of enrichment - slow feeder bowl, Kong wobbler, a box to shred, or another method of food toy or frozen enrichment. Feeding meals in this manner provides physical and mental stimulation and leverages crate/kennel time. At times, meals are served in a basic bowl based on the dog's preferences and other factors making a "thinking-free" meal the best option for the dog's overall wellness such as nervous dogs and seniors.

After early morning routines, we begin rotating solo dogs or social groups of dogs for play, exercise, and elimination opportunities throughout the day until about 9:30pm. During nice weather and based on your dog's preferences, we spend much of dogs' rotation time outdoors, however dogs are given run of the main floor of our home for their rotation sessions in inclement weather or excessive heat. Our yard offers ample shade and anti-gravity beds for comfort. We have many different types of toys for dogs to play with, kiddie pools on warm days, and yard arranged with enriching elements to stimulate dogs. We also offer add on services.

Rotations continue throughout the day with an snack enrichment (if elected as a Specialized Service or provided) served between meals and dinner served around 4:30pm. At times we play music psychoacoustically composed for dogs (or white noise machine) to promote uninterrupted rest. Rotation length varies for each dog depending on their normal level of exercise. To minimize stress due to significant changes in lifestyle, we strive to provide exercise/activities close to your dog's regular level. We understand that daycare/boarding is an opportunity for your dog to receive additional exercise opportunities than at home, but it is very important that we understand your dog's normal activity level to avoid undue stress to your dog physically and emotionally. 

Early evening to late evening rotations also consistent of play, exercise, and elimination opportunities. Pick ups/drop offs end at 7pm. Rotations typically end and overnight sleeping begins around 9:30pm, but may go later if needed. 

Any Specialized Services elected for are provided during one of your dog's sessions. Click the link below to learn more about Specialized Services.

Drop offs/pick ups are scheduled appointments. We kindly ask that you arrive at the time of your scheduled appointment. You may submit a request to change your appointment time with advanced notice by editing your appointment online. Please arrive no later than 10 minutes after your scheduled appointment time. Early arrivals may not be able to be accommodated and are subject to full charges of services. Late arrivals/reschedules are subject to rescheduling at our next available appointment time and subject to additional charges. 

Please do not come to the front door for pick up/drop off. Call/text when you arrive and we will provide the best route of entry. When you arrive, pull into the driveway to a mulched parking spot or driveway (if no spots available). STAY IN YOUR CAR and wait for us to wave you in. Do NOT come to the front door or yard. We always have reactive dogs and getting out of your car will cause disturbance and pose safety risks among other reasons. This is also to ensure you have the correct house.

All reservations must be processed through our online booking system. All pick ups/drop offs must be scheduled at the time of booking your reservation. 

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We likely can. We began Beyond to offer an option for dogs with behavior concerns that is not widely available. Please do complete the Detail Profile form and reach out to us prior to booking their first stay to ensure we are able to provide care to fit your dog's needs. Being that our owner and operator is a professional dog trainer offers us the ability to care for dogs that may not be able to find care elsewhere.

Please contact us to discuss if your dog has presented isolation distress or separation anxiety behaviors.

We are happy to speak with you to address any additional questions you may have!