NOTICE

Unfortunately, we do NOT allow tours of the area where dogs sleep. We always have canine guests resting in that area and strangers touring would cause undue stress especially for our guests with fear and behavioral concerns. We can supply video call tours or photos, however in person tours are strictly prohibited. This courtesy is also extended to your dog during their stay; your dog also will not be subjected to strangers walking by their resting area. Thank you for your understanding. Do not knock on the door or approach the fence. This puts humans and dogs in potential danger. Call/text us when you have arrived and remain in your vehicle after pulling into a parking spot (we are reducing cars idling in the street).

Beyond operates in a real home. Visits and services by appointment only. Please reach out to schedule.

New clients: are required to provide a new account deposit before reservations or trials will be accepted. This deposit will be applied to your first daycare, boarding, or training service within 3 months (or more at our discretion if booking for a specific event more than 3 months in the future). This deposit will only be returned to you at our discretion if we decide we are not a good fit for your dog. This deposit is non-transferrable and non-refundable.

Note: Trials still are not required for daycare or boarding unless specifically required by us or desired by the owner and we have availability for such visit or trial.

All clients: are required to have a working credit or debit card on file on our website. This card may be charged for cancelled appointments in line with our cancellation policy even if a deposit was not collected at the time of booking. In order to streamline bookings and record keeping, cancellation fee will be collected at time of cancel as opposed to time of booking. If a card is removed from the system or a cancellation charge remains unpaid, regretfully we will not be able to service your dog in the future until the cancellation fee is paid.

All cancellations after appointment request acceptance are subject to a 20% cancellation fee unless otherwise noted.

All services: No shows will result in the booking being charged in full for all clients. The full cost of booked service is required if you choose to pick your dog up early or terminate the session or package if not already paid in full. Last minute time changes or late daycare/boarding drop offs will be charged based on the booked time if longer.

Memberships: non-refundable, must be used per time period

Training Packages: Private sessions within packages are permitted three reschedules/package, then forfeited and next session booking must be paid for at $150/hr for one hour, then remaining package will resume, non-refundable, must be used per time period 

Daycare Packages: every three reschedules will result in one daycare forfeited, non-refundable, must be used per time period

Board & Train: 20% of total due to book (non-refundable), 50% of total due at 21 days prior (non-refundable), balance due at board and train mid-point (or service terminate immediately), board and train included private sessions are permitted three reschedules total, then forfeited and subject to $150/hr rate

Boarding: $70/night (each 24 hours)Each additional dog: $65/night/dog, $4/additional hour/dog over 24 hours
Daycare: $50/day (12 hours)Each additional dog: $45/day/dog, 6 hours or less half price; each additional hour over 12 $4/hour/dog
Holiday Surcharge: +$25/holiday/dog (may also include extended holiday weekends) 

Training and Packages/Additional Services: per website or account invoice finalized by business owner. website subject to change without notice.

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